BROADMOOR POLICY

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We changed our policy page to make it easier to read and understand. If you still have questions about something, reach out to our email HERE.

By entering the property located at 2106 W Eisenhower Blvd, Loveland, CO 80537, or patronizing Broadmoor Heights C-Store Inc. dba Broadmoor Heights Convenience, you agree to be bound by the following terms and conditions. If you do not agree to these terms, do not enter the premises.

Services At Broadmoor.

FUEL PUMPS

Gasoline is a highly flammable substance.

To ensure your safety and prevent accidents:

Read and Follow Instructions: Carefully read and follow all posted safety instructions and warnings before fueling your vehicle.Emergency Procedures: In case of an emergency, immediately evacuate the area and call 911.

Fuel Pricing and Payment:

Price Fluctuations: Fuel prices are subject to market fluctuations and can change without notice.Accurate Pricing: The most accurate and up-to-date fuel prices are displayed at the pump. We cannot guarantee the accuracy of prices displayed on our website or other digital platforms.Payment Methods: Our fuel pumps accept credit and debit card payments 24 hours a day, 7 days a week.

Customer Responsibility:

Fueling Precautions: Customers are solely responsible for fueling their vehicles correctly and avoiding spills or misfueling.Self-Service Operation: Our fuel pumps are self-service. Customers must follow all posted instructions and exercise caution during the fueling process.

Disclaimer:

We strive to provide a safe and convenient fueling experience. However, we cannot be held liable for any damages, injuries, or losses resulting from misuse of our fuel pumps or failure to follow safety guidelines.

PROPANE

Propane is a highly flammable gas. For your safety and compliance with local, state, and federal regulations, do not attempt to fill your propane tank yourself. In the event of an emergency, immediately evacuate the area and call 911.

Propane Filling Services:

Broadmoor Heights C-Store Inc. dba Broadmoor Heights Convenience is authorized to fill propane tanks. Our certified staff adheres to strict safety protocols and regulatory standards set forth by the Colorado Department of Transportation (CDOT) and other relevant authorities.

Tank Eligibility:

Age Restrictions: We will not fill any propane tank that is more than 10 years old without proper recertification.Tank Condition: We may refuse to fill tanks that appear damaged, dented, rusted, or have faulty valves.

Filling Procedures:

Weight-Based Filling: Propane tanks under 200 pounds will be filled and charged by the pound.Volume-Based Filling: For RVs and tanks over 200 pounds, we charge and fill by the gallon.Weather Restrictions: Due to safety concerns, we may not fill propane tanks during severe weather conditions, such as thunderstorms, lightning storms, or hail storms.

Pricing and Disclaimer:

Propane prices are subject to market fluctuations and may change without notice. The most accurate and up-to-date pricing information is available at our station. We cannot honor propane prices displayed on our website or screenshots thereof.
By utilizing our propane filling services, you agree to these terms and conditions. We reserve the right to refuse service to anyone for any reason.

CAR WASH

Disclaimer of Liability:

Broadmoor Heights C-Store Inc. and Mark VII are not liable for any damage to vehicles, including aftermarket modifications or accessories, that may occur while using our car wash.

Car Wash Services:

Our car wash offers touch-free and soft-touch options. A 20-second selection period is provided for customers to choose their desired wash cycle. After this period, the system will default to a touch-free wash. The ultimate car wash package is exclusively soft-touch.

Vehicle Compatibility:

Our car wash is designed for basic cleaning and may not be suitable for vehicles with open areas, aftermarket modifications, or other special features. If you have any concerns about your vehicle's compatibility, please do not proceed with the wash and consult with a store associate.

Security and Monitoring:

All car wash cycles are recorded and monitored for safety and security purposes. In the event of damage to the car wash equipment or other vehicles, users may be subject to additional fees or penalties.

Pre-Paid Car Wash Codes:

Validity: Pre-paid car wash codes are valid for 7 calendar days and may expire.Reactivation and Refunds: Unused pre-paid car wash codes may be reactivated within 30 business days of purchase. Reactivation or refunds are subject to the discretion of Broadmoor staff.Expiration: After 30 business days, pre-paid car wash codes are no longer refundable or reactivatable.
By using our car wash, you agree to these terms and conditions. Please review the additional liability limitations posted outside the car wash bay.

Products At Broadmoor.

COLORADO LOTTO RESTRICTIONS

Customers must be at least 18 years of age to purchase and/or redeem scratch and lotto tickets. Lotto and scratch tickets may only be purchased using cash (USD). For customer assistance, please contact Colorado state lottery customer service number at 1.800.999.2959

COINFLIP BITCOIN ATM

Broadmoor Heights Convenience does not own or endorse the use of this ATM. Coinflip is responsible for any transactions with this machine. Broadmoor staff are not allowed to answer any questions about this machine, for questions or concerns regarding this ATM, please call 877.757.2626.

CIGARETTES AND TOBACCO

Due to local regulations, we are only permitted to sell regular and mint-flavored tobacco products. All other flavors are prohibited. To purchase tobacco products, you must be at least 21 years of age and present a valid, unexpired government-issued identification card or passport. Your identification may be scanned for verification purposes.

Payment Info.

EBT

Customers of Broadmoor may use EBT (Food Stamps, SNAPS, etc.) on cold drinks from the fridge or pre-packaged cold foods. Broadmoor cannot sell you propane, fuel, hot foods, car washes, lotto, Tobacco, or Boba. You may use your EBT card at our ATM to withdraw money if your card is applicable.

GIFT CARD POLICY

Per Shell's Restrictions; Shell Gift Cards may ONLY be purchased using a DEBIT CARD OR CASH. Gift cards are not eligible for balance cash-out above $5 in accordance with Colorado state law. You cannot purchase Lotto or Scratch Tickets via a Shell Gift Card. Shell may limit your gift card to "Fuel Only". Please call the Shell Help Desk at 1.800.300.8113 for any issues with your Shell Gift Card. If card balance falls below one dollar, pay at the pump may not be possible, in which case contact the number printed on the card for assistance.

ACCEPTED CARD PAYMENTS

American Express, Apple Pay, Google Pay, Mastercard, Visa, Discover, Maestro, Interlink, Star, NYCE, Pulse, USBANK, Diners Club, Union Pay, WEX, JCBSHELL ONLY | Shell App, DriverDash App, Shell Pay, Shell Citi Credit Card, Shell Saver Card, Shell Gift Card, Shell Small Business, Shell Fleet Plus, Shell Fleet Navigator

CARD TRANSACTIONS

Fuel Pumps | Please contact Shell Customer Service Lines for more support. Broadmoor cannot issue any refunds or credits to cards used at the fuel pumps.Inside The Store & Car Wash | Please feel free to call our station, however employees are not allowed to release any card information over the phone. If you need assistance with an incorrect charge or dispute, please email us at broadmoorheights.customercare@gmail.com. Please note, we will need to know information like time of visit, authorization number, last 4 of your card number OR name of company (ex. MASTERCARD, VISA, AMERICAN EXPRESS), if the charge says "Shell" or "Broadmoor Height", and your full name. Broadmoor will investigate any issues, however if a customer does not reach out to Broadmoor Heights C-Store Inc. within 1 week of transaction in question (via email listed above), issue(s) may not be resolved.

Legal.

CHECK RETURNS

Returned checks are assigned to Professional Finance Company, Inc. - Check Recovery Services - 970.352.5000Returned checks will incur a $20.00 service charge, plus 20% of the face value of the check OR additional $20.00, whichever is greater pursuant to C.R.S. 13-21-109.Returned checks may be re-presented electronically or as a paper draft from your bank account for the face amount plus all applicable fees. (signed posted on customer entrances)

TRESPASS

Broadmoor reserves the right to trespass any individual who violates our policies or engages in harassing behavior toward our employees. No prior warnings, written or verbal, will be issued. Any individual who is trespassed will be reported to the Loveland Police Department. For security purposes, video surveillance may be used to document and assist in the enforcement of this policy.

THEFT/BREAK-INS

Broadmoor takes theft and property damage very seriously. Any individual found to have stolen property, damaged our property, or engaged in other criminal activity will be prosecuted to the fullest extent of the law. We utilize video surveillance, eyewitness accounts, and forensic evidence to identify and apprehend offenders. By entering our premises at 2106 W Eisenhower Blvd, Loveland, CO 80537, you agree to these terms and conditions.

RETURN POLICY

All sales are final. No refunds or exchanges will be provided for any products or services purchased in our store, including but not limited to gift cards, fuel, propane, car washes, beverages, snacks, cigarettes, and lottery tickets.

DISCOUNT ELIGIBILITY

Broadmoor Heights reserves the right to void any discount, coupon, or sale for any reason.

Miscellaneous.

BUSINESS HOURS

Business hours presented on our website are the most accurate and updated hours. Broadmoor Heights Convenience reserves the right to close early due to many reasons including inclement weather.

LOST & FOUND

It's the customers responsibility to contact Broadmoor if any of their personal belongings are left without the intent of return.GAS CAPS & OTHER VEHICLE PARTS | Will be disposed of within 1-2 days of findingCLOTHING | We will dispose of any clothing left without any notice of return within 1 dayWALLETS/IDs/CARDS | Will be locked up safely for up to 3 weeks before we dispose/destroyKEYS & CELL PHONES | We will keep phones and car keys for up to a month before disposing. We are not responsible for attempting to turn the phone on or attempting to charge itEVERYTHING ELSE | We will dispose of within a few days

CUSTOMER SATISFACTION

We at Broadmoor Heights take pride in many aspects of running a convenience store. We strive to have an exceptionally clean store and are locally known for the cleanest restroom in Loveland. We also take great pride in our customer service standards. We believe it's important to be kind and courteous while serving you with a smile.If you feel we lacked in these fields, please leave us feedback on our website. We carefully analyze each form and take all feedback into consideration.

LAST UPDATED 12/07/2024 | V.3.18.23.8

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